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Have questions? You may find the answers by reading the Web Support Frequently Asked Questions.

For questions concerning your prescription(s), a pharmacist is available during normal business hours. Please call the toll-free number on the back of your prescription benefit card.

You may also send us questions and comments through this form. For us to help you, we’ll need some information so we can match your question with your plan. Please complete the required fields, write your question or comment, then click Submit to send this message to our support team.

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For questions regarding your prescription benefits or our website, call Customer Care toll-free at the number on the back of your prescription ID card. If you don't have an ID card, you may call 1-800-552-8159.

You may also write to us at:
CVS Caremark
Customer Care Correspondence
PO Box 6590
Lee's Summit, MO 64064-6590

The CVS/caremark™ app lets you manage your prescription benefits on the go. Download it now:

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